Question 1

Do I need to change how I work with clients?

Accepted Answer

No. You keep sending files the way you already do — Excel, PDF, Word, even URLs. Travelz Pro works with whatever you have. No new intake forms, no training your clients.

Question 2

What if my itineraries have unusual formats?

Accepted Answer

Our AI is trained on hundreds of real inbound agency formats from Japan. It handles merged cells, mixed languages, custom column names — if a human can read it, Travelz Pro can parse it. Edge cases get a human review during onboarding.

Question 3

Is my client data safe?

Accepted Answer

Your client data never trains any public model. Files are encrypted in transit and at rest, auto-deleted after processing, and we are SOC-2 aligned. Your itineraries are private by default.

Question 4

How long does the free trial last?

Accepted Answer

7 days, full access to all features. No credit card required to start. We also offer a live demo where we transform one of your real itineraries — brings your trial into focus immediately.

Question 5

What does onboarding look like?

Accepted Answer

Book a 20-minute demo call. We'll transform one of your real client files live. Most agencies are fully set up within the same afternoon. Our white-glove onboarding is included in all plans.

Question 6

Can I use my own branding?

Accepted Answer

Yes — upload your logo and brand colours. Every exported PDF and shareable link carries your agency identity, not ours. Some plan tiers also support custom domains.

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